Protecting your information is our responsibility

1. Introduction and Scope

1tk11 ("we", "our", "platform") is an online betting and casino service operated for players in Bangladesh. When you visit the 1tk11 website, create an account, participate in games, or contact us, you are considered to have accepted the terms of this privacy policy.

The purpose of this privacy policy is to inform you with full transparency about what information 1tk11 collects about you, why it is collected, how it is processed, and how it is kept secure. We believe data protection is not merely a legal obligation — it is our commitment to our users.

This policy applies only to the 1tk11 website and services. It does not apply to third-party websites or platforms.

2. Information We Collect

1tk11 may collect the following types of information:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• Email address
• User password (stored in encrypted form)
• Preferred currency and language

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and times

We do not store your full card number or PIN. Payment processing is completed through a secure third-party gateway.

2.3 Device and Usage Information

• IP address and approximate location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Login time and session information
• Game activity and betting history
• Cookie and local storage data

2.4 Communication Information

• Messages you send via live chat and email
• Support tickets and issue descriptions
• Feedback or complaints you provide

3. Purpose of Data Collection

1tk11 uses your information for the following legitimate purposes:

• Account management: Confirming your registration, verifying your identity, and keeping your account secure.
• Payment processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Bonuses and promotions: Correctly applying the 200% welcome bonus and other offers, and verifying wagering conditions.
• Responsible gaming: Preventing access by those under 21 and identifying excessive playing patterns to provide support.
• Fraud prevention: Detecting and stopping unauthorized transactions and multiple accounts.
• Customer support: Providing 24/7 support in Bengali via live chat.
• Service improvement: Analyzing usage patterns to improve the user experience.
• Legal compliance: Meeting applicable legal obligations and assisting authorities when required.

4. Data Storage and Security

1tk11 follows the highest industry standards to protect your information. Our security measures include:

4.1 Technical Protection

• All website traffic is protected by SSL/TLS encryption
• Sensitive information in the database is stored in encrypted form
• Firewall and regular security audits
• Unauthorized access detection system
• Regular backups and disaster recovery plan

4.2 Administrative Protection

• Only authorized staff can access your information
• All staff are trained on data protection
• Data access logs are maintained and reviewed regularly

4.3 Data Retention Period

We store your information while your account is active. After an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements. After that, the information is securely deleted.

5. Sharing Information with Third Parties

1tk11 never sells your personal information or rents it for commercial purposes. However, information may be shared in specific circumstances to operate the service:

5.1 Service Providers

Third-party providers for payment processing (bKash, Nagad, Rocket), game software (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt), and IT infrastructure may access limited information to perform their work. These providers operate under our instructions and strict confidentiality agreements.

5.2 Legal Obligations

We may provide information to authorities to comply with court orders, government directives, or applicable legal requirements.

5.3 Fraud Prevention

In cases of suspected serious fraud or money laundering, relevant information may be shared with security agencies or financial authorities.

6. Cookies and Tracking Technologies

1tk11 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions, security tokens, and core platform functionality.
• Functional cookies: For remembering your preferences (language, theme) and game settings.
• Analytics cookies: For understanding site usage patterns — not personally identifiable.

6.2 Cookie Controls

You can disable cookies in your browser settings. Please note that disabling essential cookies may cause parts of the platform to not work correctly and may cause login issues.

7. Your Rights

As a 1tk11 user, you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate information.
• Right to erasure: In certain circumstances ("right to be forgotten") you may request deletion of your information. However, if legal retention obligations exist, not all information may be able to be deleted.
• Right to restrict processing: You may request that we stop using your information for certain purposes.
• Right to object: You may object to your information being used for marketing purposes.
• Right to portability: You may request a copy of your information in a structured and readable format.

To exercise these rights, email [email protected] or contact us via live chat. We will try to respond within 30 business days.

8. Protection of Minors

1tk11 strictly provides services only to those aged 21 or older. We do not intentionally collect any information from minors. Age verification is mandatory at registration. If we find that a minor has created an account, we will immediately close that account and delete the related information.

If you believe a minor is operating an account on our platform, please let us know at [email protected].

9. International Data Transfers

Your information may be processed on servers outside Bangladesh, particularly in the systems of game software providers. In such cases we ensure that:

• Adequate data protection measures are in place in the destination country.
• Third-party providers are contractually bound to comply with our privacy standards.
• Data transfers are always completed through encrypted connections.

10. Changes to This Policy

1tk11 may update this privacy policy from time to time. When changes are made:

• The "last updated" date at the top of the page will be changed.
• Notice of significant changes will be sent to the registered email address or posted on the platform.
• If users continue using the platform after the updated policy is published, this will be considered acceptance of the new policy.

You are advised to review this page regularly.

11. Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, contact us in the following ways:

• Email: [email protected]
• Live chat: 24/7 direct chat support in Bengali

We will try to process any privacy-related request from you as quickly as possible. For complex requests we may require additional information or identity verification.